Terms of Service

1. Acceptance of Terms

By accessing and using Cognizant Solutions AI automation services, you accept and agree to be bound by the terms and provisions of this agreement.

2. Description of Service

Cognizant Solutions provides AI-powered automation services including:

• Email automation and response management
• Phone call handling and scheduling
• Calendar integration and appointment management
• Customer service automation
• Business process optimization

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Use the service in compliance with applicable laws
• Not misuse or abuse our AI automation systems
• Maintain the security of your account credentials
• Respect the privacy and rights of others

4. Payment Terms

Our services are provided on a subscription basis with the following terms:

• Payment is due in advance for each billing period
• Refunds are subject to our refund policy
• Prices may change with 30 days notice

5. Service Availability

While we strive to maintain high service availability, we do not guarantee uninterrupted access. We reserve the right to:

• Perform maintenance and updates
• Modify or discontinue services with notice
• Suspend accounts for violations of these terms

6. Limitation of Liability

Cognizant Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

7. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the service will cease
• You remain responsible for any outstanding payments
• Data deletion will occur according to our data retention policy

8. Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned by Cognizant Solutions or its licensors and are protected by copyright, trademark, and other intellectual property laws.

• You may not copy, modify, distribute, sell, or lease any part of our services
• You retain ownership of content you provide, but grant us license to use it for service provision
• Any feedback or suggestions you provide may be used by us without compensation

9. Disclaimers and Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.

• We disclaim all warranties regarding availability, accuracy, or reliability
• We do not warrant that the service will be uninterrupted or error-free
• AI-generated content may contain inaccuracies and should be reviewed
• We are not responsible for decisions made based on AI automation

10. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

11. Force Majeure

We shall not be liable for any failure or delay in performance under these terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, labor strikes, or any other cause beyond our reasonable control.

12. Severability and Entire Agreement

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These terms constitute the entire agreement between you and Cognizant Solutions regarding the use of our services and supersede all prior agreements and understandings.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the service interface. Continued use of our services after such modifications constitutes acceptance of the updated terms.

14. Contact Information

For questions about these Terms of Service, please contact us at: